Rules & Policies

Booking Process

• To schedule a cleaning, send us a message. We will confirm availability and discuss the details.

• In case of an emergency, cancellations are allowed within 48 hours of the scheduled appointment.

Payment & Cancellation

• A 30% deposit is required based on the agreed service price.

• If cancellation occurs after 48 hours, the 30% deposit is non-refundable.

Cleaning Requirements

• Clients must provide the necessary cleaning supplies, including:

  • Products for glass, wood, and tile surfaces

  • Mop and floor cleaner

  • Vacuum cleaner

  • Paper towels

• Homeowner presence during cleaning is optional.

Liability & Responsibility

• Golden Standard Cleaning is not responsible for any personal belongings in the home.

• Pets must be either under the owner's supervision or placed in a comfortable space.

• We are not liable for any damage caused by cleaning products when used according to label instructions.

• Vacuum cleaners naturally wear out over time, and we are not responsible for any decline in their condition.

Pricing & Payment

• Payment terms are negotiable and based on the agreed service package.